©2020 LIBERTY BROADBAND LLC

Frequently Asked Questions

WHAT DOES MY SERVICE INCLUDE?

We are selling wireless internet access to our fiber optic connection here in Liberty. We do not offer phone or television service.

WHAT WILL MY UPLOAD SPEED BE?

All of our plans offer upload speeds that are 100% your download speed. If you have a 25mbps download speed, you will have a 25mbps upload speed.

WHAT SORT OF WIRELESS ANTENNA DO I NEED?

We will install a pole-mounted wireless antenna for you. We will also run an Ethernet line from the antenna into your home.

WILL I NEED A MODEM?

No, you will not need a modem. You can connect the antenna's Ethernet line to the WAN port on your router, or directly to your computer.

HOW CAN I GET A ROUTER?

You are able to use any type of Router with the service. If you want a suggestion of a Router please send email to us support@libertybroadband.site

What if I need a refund?

If you feel you were double-billed please send us an email to support@libertybroadband.site and include the credit card, bank statement, PayPal statement, and etc to show the double billing.

If you cancel service during a billing period you will not be pro-rated or credited the difference.