Liberty Broadband, LLC.
What Information does Liberty Broadband collect and how does Liberty Broadband use this Information? Personal Information is the information Customer provides to Liberty Broadband voluntarily or passively through Customer use of the Service and/or website, and which is directly associated with or reasonably linked to a specific person, computer or device. For example, through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Customer’s premises, when Customer contacts Liberty Broadband regarding the Service, and through Customer account settings, Liberty Broadband collects and stores Personal Information such as Customer name, email address, phone number, billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. Customer may be required to provide certain Personal Information to Liberty Broadband in order to register with Liberty Broadband, to assist Liberty Broadband in improving Customer’s Service or troubleshooting problems Customer is experiencing with the Service, Customer computer or device, or otherwise to improve the quality of the Service. Liberty Broadband will communicate with Customer if Customer has provided Liberty Broadband the means to do so. Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.
How we use Network Information: We use Network Information to monitor and enhance the performance of the Liberty Broadband network. Liberty Broadband will not monitor the content of the websites viewed or email communications as part of Liberty Broadband’s standard network management.
Generally, Liberty Broadband will only monitor and preserve the following Network Information: When Customer is using the Service; How Customer is using the Service, amount of data being sent or received, or other activity; The amount of data Customer is transmitting and receiving through the Service. General information regarding the performance of the Provider Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of Liberty Broadband’s network.
However, Liberty Broadband reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations: In response to an inquiry from Customer or an another Authorized User on Customer’s account regarding Customer or their use of the Service or problems Customer or they are experiencing using the Service; If Liberty Broadband has reason to believe Customer is using the Service in violation of Terms of Service Agreement or any applicable statutes, rules, ordinances or regulations; If Liberty Broadband has reason to believe Customer use of the Service is negatively affecting other Customers; or Liberty Broadband is required by law or legal process to do so, or when Liberty Broadband a good faith belief that Liberty Broadband is required by law or legal process to do so.
Is Customer Personal Information secure? Liberty Broadband endeavors to protect the privacy of Customer’s account and other Personal Information Liberty Broadband holds in its records using reasonable administrative, technical and physical security measures. However, Liberty Broadband cannot and does not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time. Customer’s account is protected by a password for Customer privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of Liberty Broadband Services via Customer’s username and password. Additionally, if Customer contacts Liberty Broadband, Liberty Broadband will ask Customer for verification of Customer’s identification and account. Liberty Broadband will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from Liberty Broadband or someone that claims they are with Liberty Broadband or Our Affiliates please contact us immediately: .
What Personal Information can Customers access, modify and/or delete? Generally, Customer may access the following Personal Information in Customer’s account: Full name Username and password Email address Telephone number Billing and Service address Account and billing information. Customer may access, and, in some cases, edit or delete the Personal Information listed above. Liberty Broadband may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer a Liberty Broadband customer as required by Liberty Broadband’s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change. If Customer has any questions about viewing or updating information Liberty Broadband has on file about Customer, please contact Liberty Broadband at .